Privacy Policy

Privacy Policy in Fenous Ensure you protect data and your information that we have already when the customer book any of our services.
privacy-policy
All you need to know about our company Fenous Communications (FENOUS) For hosting and web services

1) Your trust in us
Fenous privacy policy commits us to securing the personal data we collect and retrieve when you visit our website.You can visit our site without revealing who you are or providing any personal information about yourself. By using this site, you agree to the terms of this Privacy Policy (please read the following about our Privacy Policy to understand how your personal information will be dealt with when you use this site or benefit from one of the services it offers).‬

2) Information Collection
We collect the email addresses of clients who communicate with us via email, We also collect the information provided to us by clients who purchase our products and services.
The information we collect includes the following:
name, address, email address, telephone number and country. We do not collect credit card information or other sensitive financial information used on our site.
Other than bank/wire transfer purchases, which we process directly, all other financial transactions are done using credit cards through the purchasing website ‘paypal’. To get more information about ‘paypal’ privacy policy, please visit the following link: www.paypal.com
If you request technical support services, software installation or upgrades, we may collect some information required to fulfill your request. Support services often require sharing server access details, such as username and/or password and this information is required in order to reach the website and be able to fulfill your needs. This allows our customer support team to access your server or software control panel in order to diagnose a problem or complete an upgrade or installation. By taking advantage of these services, permission should be given to us and our customer support team to log in to your website server or software control panel, which may contain personal information.
All electronic communications received, either via email from non-personal addresses such as sales@fenous.com and support@fenous.com, or via the online tickets system, are stored and retained for a period from the date of reception, until such time as information is no longer needed or required by law. Such communications from our clients are automatically linked to their respective customer accounts.
we may contact you to deliver information related to the site, as well as to facilitate, complete, or confirm any transactions related to your requests or in response to your inquiries.

3) Using your information
We offer some of our products and services through online advertisements, e-mails, mobile SMS. We may use your information to promote our latest offers and services to you based on your profile settings.‬

4) Cookies
Cookies are alphanumeric identifiers that transfering automaticlly to your computer’s hard drive through web browser that you are using, so we want you to know you that this site uses cookies to track how you found the site or other websites like your IP address. Cookies are not designed to be used to get your personal data from your hard drive or email or any other personal data. To protect your privacy, we do not use cookies to store or transmit any personal information about you on the Internet. You can reject cookies by changing your brow parnt-spaceser settings, but please be aware that if you reject our cookies it is possible that some pages on the website may not load properly, your access to certain information might be denied or you might have to provide information about yourself more than once.

5) Keeping Your Information Secure Your account information is password protected for your privacy and security, you just need to protect yourself from unauthorized access to your password and your computer by logging out when you are done using your shared computer; You can also access and modify your data whenever you wish.

6) Sharing Your Information
This site has security measures currently in place for specific reasons and that is to help protect against the loss, misuse and/or alteration of your information under our control, And we pledge that we will not sell or share your information with anyone.

*Last Ubdate: 01-01- 2022

NOTE: Please be noted that we may change our Privacy Policy from time to time. If we do so, we will update the Privacy Policy on this page, so be sure to check back here frequently. If you have any questions regarding this Privacy Policy, the practices of this site, or your dealings with this site, you may contact us via:
1- Email: support@fenous.com
2- Téléphone: +212 526 23 22 22